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Presented by Donna B. Fedus, MA, Gerontologist and Founder of Borrow My Glasses, LLC, an education company focused on aging and caregiving from a new perspective. Donna brings 30 years of experience and a passion for dementia caregiving to her work as a Gerontologist, Adjunct Professor, Instructional Designer and Program Strategist.

CCM® board-certified case managers, social workers, nurses, nursing home administrators and others will learn ways to respond to older adults perceived as “difficult.”

People we perceive as difficult: can push our buttons, scare us, be unpredictable, test our skills, trigger reactions in us and others, and ultimately work against the positive caring environments we aim to cultivate. At the close of this program, participants will be able to:

  1. Identify what makes older adults difficult in group settings
  2. Examine the impact of difficult people on your organizational culture, on your team, and on you as an individual
  3. Develop concrete strategies to address difficult people in compassionate ways

Please Register by Monday, December 12th

View Our Artis Flyer


December 13, 2022
12:00 pm - 1:00 pm
Event Category:


Online Webinar